FAQ

Even though the air suspension system in your car is complex, in most cases the problems are easy to diagnose. On this page, the answers to many of your questions can be found here.

Have a question? Want to phone in your order?

To order or ask technical questions call us toll free at 1-800-251-8993.

Our office hours are:
8:30 AM to 6:30 PM Monday-Friday

• Do you ship internationally?
  
  Yes we ship worldwide through UPS. Please email us with your address and parts desired so we can give you an accurate shipping quote. Shipping prices do not include border fees. We can ship USPS by request.
• Do your products come with instructions?
  
  Some of our parts do and some do not. All of the installation manuals that we do have can be downloaded from our web site and should come with your part.
• How long does it take to receive my order?
  
  Ground shipping takes 1-6 buisness days depending on what state you live in. Next Day Air will arrive the next day in The United States. Orders placed before 3:30 EST will be sent out that day. We are open Monday thru Friday 8:30am to 5:30pm EST.
  
  
• Is it possible to return a part if I do not want it?
  
  You may return a part unused as long as it is less than 30 days from the date of purchase. An invoice and a return authorization number is required. You may be charged a 20% restock fee.
• What is your warranty on parts?
  
  Some parts have a lifetime warranty while others have one year. The warranty is non transferable. If a part is defective, we will either replace or repair that part, as long as it is in the warranty period and proof of purchase is available. We do not offer a warranty on commercial vehicles. Improper use or installation is not a manufacturer's defect. Parts returned unused are subject to a 20% restock fee.
• What types of payments do you accept?
  
  We accept all major credit cards. Visa, Mastercard, American Express, and Discover. If you do not have a credit card, you can either pay us through PayPal or by mailing us a Money Order or Cashiers Check.
• Will your air suspension parts ride differently from the originals?
  
  No, the air springs are just like the originals. You will not notice any difference in ride quality. We design our air springs with the same spring rate and load capabilities set by the original manufacturer.